Bekannte Probleme und Lösungen (06.10.15, 19 Uhr)

Zitat von UBI

Day one Version - Release note 09/29/2015 | 58 comments
Hi Councillors,

And here we are. Heroes 7 is now released into the wild and we hope you will enjoy it. We can’t wait to read your feedback!

The paint is still fresh and there are a couple of screws that need to be tightened here and there, but the ride should be smooth for everyone.

/!\ AN IMPORTANT REMINDER /!\ If you are a disc owner, please make sure to download the mandatory day-1 patch. We know it is a big one, but it is very important you install it. We promise, it is worth the effort.

The game overall is in great shape, but we still have some issues for you to note:

- Single Player:

• A couple of load/save issues on a few specific campaign maps, with some events not triggering if you load an autosave file at a specific timing. Nothing major, usually you just need to reload a previous file to work around it
• On the Yeshtar’s Promise scenario map, the final text box is not properly triggered after completing the map.
• AI Shooters tend to use Defend instead of their melee weapons when a unit is close to them.

- Multiplayer

• Some desync persists in Duel and Skirmish on combat map
• Title might crash when the AI defeats one of the human players while he is allied with another human player

- 32 bit version:

• This only applies to Windows 7 32 bits users. We have a last minute issue on this version that prevents us to release it alongside the 64 bits version. It will be released a bit later after launch. We apologize for this inconvenience. If that’s an issue for you and you need to reconsider you purchase, please contact support which will get you sorted.

- Windows 10:

• As for Closed Beta 1 and 2, Windows 10 is not yet officially supported. It might work on your PC (it already runs great on our side with this OS), but we can’t guarantee this at the moment for everyone. It is at your own risk. We will work on the Windows 10 support during the post launch of the game.

The full list of the most important known issues is available here. Those will be addressed during post launch.

Once again, your feedback is super important. So please do report your issues and your bugs to our support team. They do forward those to us and our QC team. And of course, forums and the Shadow Council are a good place to report them as well.

Please remember we are committed to the long run for this game. Which means updates and free content will arrive over the next few months. We have already a first patch in the pipe-line that should reach you very soon

Have fun Councillors, and see you on the battlefields of Ashan!

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Zitat von UBI-NOX

- Game availability
• Steam: The game should be live now for all players on Steam.
• Uplay: We are currently unlocking all accesses little by little in the different countries. We are sorry for the inconvenience. Please let us
know when it is working for you with your country! // We recommend you to always launch Uplay as administrator!
Nachtrag : All keys should be now activated, please let us know if you are still unable to press play on the launcher.
For game launching crashes please check this thread for more information: http://bit.ly/1juvMmT

- Known Issues:
• Listing (work in progress) http://forums.ubi.com/showthread.php/1281324-Known-Issues
• Game not starting: it seems some players are unable to launch the game after installation. Could you please let us know if you are using a
64bit OS, laptop or desktop, and what are your video card(s) (especially if you have an intel gpu + another card in your setup)

- Day one Patch:
/!\ Day one version of the game is 31895
• Preload: If you preloaded the title, you will have to download a 2-3gb patch to launch the game
• Retail installation: As mentioned in previous articles, a day one patch of 11gb is mandatory to be able to launch the game in best conditions

- Additional questions:
• H3HD from Deluxe edition: H3HD will be available directly in your Uplay/Steam library, no key will need to be redeemed. Please allow us
some time to activate the time on all required accounts.
• Order tracking and other informations: Please do not hesitate to contact our customer support for more information about your order https://support.ubi.com

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Zitat von UBI-NOX

Windows 10 users:
We just updated the game for Win10. When pressing play on your gaming platform, you should be asked to install vcredist_Redistributable, please do so and let us know if the game is starting after this! For laptop users, this might not be solve your issues but the team is currently working on it.

Zitat von UBI

September 29th 10:30 PM CEST
Game availability
- The game should be available for all players on both Uplay & Steam. If it is not the case on your side, please contact customer support for more assistance on this topic https://support.ubi.com

Unable to launch the game
- Windows 10 users: We're aware about the Windows 10 Compatibility, and we're currently investigating them.. If the last update from 7pm CEST did not solved your issues, we recommend you to try following workarounds.
- Laptop users: We are currently investigating laptop user issues, please try following workarounds.
- Potential workarounds (unofficial solutions):

• First of all, please try to verify the integrity of your files Uplay https://support.ubi.com/en-US/FAQ/60/3888/how-do-i-install--uninstall--verify-a-game-in-uplay/kA030000000ee85CAA / Steam https://support.steampowered.c…=2037-QEUH-3335&l=english
• Try to launch the game on offline mode in Uplay (Uplay main menu: offline)
• Install Vcredistx64 manually from https://www.microsoft.com/en-u…oad/details.aspx?id=40784
• Ensure you are launching Uplay/Steam as administrator http://windows.microsoft.com/e…dministrator-access-token
• For W10 users, you can try to set compatibility to Windows 7/8 on your executable by right clicking on “MMH7Game-Win64-Shipping.exe” (available on GameInstallFolder\Binaries\Win64\) selecting compatibility tap and Run with Windows 7/8 Compatibility.
• [Unsupported] Launching the game using win32 executable (GameInstallFolder\Binaries\Win32\MMH7Game-Win32-Shipping.exe)

Day one Patch:
/!\ Day one version of the game is 31895
- Preload: If you preloaded the title, you will have to download a 2-3gb patch to launch the game
- Retail installation: As mentioned in previous articles, a day one patch of 11gb is mandatory to be able to launch the game in best conditions

Additional questions:
- H3HD from Deluxe edition: H3HD will be available directly in your Uplay/Steam library, no key will need to be redeemed. Please contact Customer Support if any questions regarding this title: https://support.ubi.com
- Order tracking: Please do not hesitate to contact our customer support for more information about your order

Other issues:
- Known Issues (work in progress) http://forums.ubi.com/showthread.php/1281324-Known-Issues
- Technical issues: Please use dedicated forum for technical support http://forums.ubi.com/forumdis…oes-VII-Technical-Support
- For any other concerns, do not hesitate to ask your questions on official forum http://forums.ubi.com/forumdis…ight-amp-Magic-Heroes-VII
We will keep you updated on our progress! In the meantime, we highly recommend you to share your feedback/issues on the forums: forums.ubi.com/forumdisplay.php/744-Might-amp-Magic-Heroes-VII

The M&M Team.

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Zitat von UBI

Situation Status: 30/09 – 3PM CEST

09/30/2015 | 75 comments

Hello Heroes,

For the past 24 hours the team have been working hard to identify solutions to the key issues preventing for instance some of you from launching the game or the editor. Please find underneath a new situation status. Do not forget to check previous one for more information: https://mmh7.ubi.com/en/blog/p…tatus-29-09-10-30-pm-cest

Current game revision number is still: 31895

Unable to launch the game/editor
Since the release of the game, 3 fixes were deployed:

• A first fix was launched on September 29th around 9PM CEST to increase Win10 compatibility
• A second fix was deployed this morning to fix the map Editor
• A third fix was released afterwards to fix crashes when launching the game on Laptops

We also highly recommend you to check this thread for more information about potential crash/freeze issues http://forums.ubi.com/showthre…ight-and-Magic-Heroes-VII
http://forums.ubi.com/showthre…ight-and-Magic-Heroes-VII
Please do share your feedback and current status after those
updates. We will continue to monitor your inputs and work on necessary
fixes.

To help us identifying solutions please answer in the comments using the following template:
[Topic][Fixed/Unresolved] / OS / GPU (video card) / Additional information

• Example: [Unable to Launch][Unresolved] / Win10 / Nvidia 770GTX / Both 32/64.exe are not working, Uplay as administrator etc.

// Example of topics: Unable to launch Game / Editor, Crash after video etc.

Again, we would like to remind you that in all cases, Uplay/Steam must
be launched as administrator, if not you might not be able to download
patches, launch the game etc.

// Right click - Properties - Compatibility - Check the box "Run this program as an administrator"

To ensure best acknowledgment and treatment of your feedback, could you please share your answers on the following threads:

• Unable to launch the game:
  
  
  • Windows 10 (+ laptop on Win10): https://mmh7.ubi.com/en/blog/p…#560bdf86adae373c54b51af4
  • Laptop: https://mmh7.ubi.com/en/blog/p…#560bdf93adae37662fb51af2

  
  

• Unable to launch the editor: https://mmh7.ubi.com/en/blog/p…#560bdfa6adae374718b51afe

[Blockierte Grafik: https://ubistatic-a.akamaihd.net/0004/prod/images/150930_Status2/reply.jpg]
We would like to thank you all for your support and inputs! A
special thanks to BeYo_OnD who greatly helped us to identify workaround
for laptop issues.
Campaign/Maps scripting issues
We are currently investigating issues related to campaign completion and will keep you updated on a regular basis on our progress.

• Important information: It seems many players reporting this issue may not meet required computer specs, if so, you might experience scripting issues preventing you to complete some maps due to insufficient memory www.mmh7.com/shop

Known Issues
Known Issues and status update are currently available on the forums: http://forums.ubi.com/showthread.php/1281324-Known-Issues. We will update this list on a regular basis.
Missing language
If you ordered the game in your own country but your language of choice is not available, please contact our customer support for further information: https://support.ubi.com
Troubleshooting guides

• Crash/Freeze: http://forums.ubi.com/showthre…ight-and-Magic-Heroes-VII
• Connection issues: http://forums.ubi.com/showthre…ight-and-Magic-Heroes-VII

For other bugs or technical issues, do not forget to join us on dedicated forums! http://forums.ubi.com/forumdis…ight-amp-Magic-Heroes-VII

Thank you again for your support Councillors!

Best,

The M&M Team

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UPDATE :

Zitat von UBI

Situation Status: 02/10 – 7:45PM CEST

10/02/2015 | 97 comments

Hello Heroes,

First of all we would like to thank you all for your patience and support in those last days. We have been carefully reading your feedback/bugs report and many of you shared a great interest in the game despite remaining issues (some already played more than 35 hours!!!).

Upcoming Patch (more information to come)
The team is currently working a first patch and we will keep you updated on our progress on this matter in the upcoming week. Our objective is to tackle on this update emergency topics such as:

• Multiplayer desync, Global performances, Broken script in campaigns, Save/Load issues, Balancing and more to be confirmed.

Cheat Window
Before the weekend, we would like also to share with you the activation process of the Cheat window which we hope could help you before the release of this patch.

Important information:

Of course, using the Cheat window may have different impacts in your game session since you will not be following the real flow of the maps. For instance teleport feature might not trigger all scripts in the maps required to complete the quests.


How to activate Cheat Window:

• Open “MMH7Game.ini” available on My Documents\My Games\Might & Magic Heroes VII\MMH7Game\Config
• With a “Ctrl+F” keyboard shortcut, look for the line containing: “mDebugCheats=False” (line 276)
• Replace the “False” by “True” --> “mDebugCheats=True”
• Save the document before closing it.

Next time you will launch a game, a little “star” will be available above your command panel, this is the cheat window shortcut.

/!\ Cheat window is unavailable on Multiplayer Lan & Internet games


The cheat window is presented as the following:

With this window you can:

• Modify your current Hero stats
• Teleport
• Add XP/Resources
• Build all buildings in your town
• Enable/Disable Manacost
• Enable/Disable TurnOver Popup
• Enable/Disable Movecost
• Enable/Disable Unlimited Building
• Enable/Disable Fog of War
• Upgrade & Change selected Skills/Abilities

We hope this windows will help some of you to unlock their progression in the campaign maps. Please stay tuned for more update regarding upcoming patch.

Best,

The M&M Team.

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Moin !

Update :
Der große Patch mit über 120 Fehlerbehebungen kommt hoffentlich nächste Woche.
Und die Entwickler weisen nochmal auf den Weg hin Fehler/Abstüze zu melden und bitten um zahlreiche Einsendungen von Protokollen, damit möglichst viele individuelle Probleme behoben werden können :

Zitat von UBILIMBIC

[Important] How to report bugs

10/06/2015 | 96 comments

Hello Heroes,

Please find underneath a new status update to give you more visibility on upcoming patch but also a direct request from the team for additional inputs and logs.

The patch
First thing first, we know many of you are eagerly waiting for this first patch. Be sure the team has not been taking any rest since the release of the title and is working hard on this update. We are doing our best to fix top priority issues and improve game experience to the level you could expect from a Heroes title at release.

It has been decided to create a first “big patch” instead of several little ones to ensure the stability and compatibility of the various fixes all together. It also ensures our QC team gives the most thorough look at it. Patch 1 should provide over 120+ fixes we will detail in the upcoming days.

Release date is still to be confirmed but we are aiming at next week if our tests are conclusive.

Why we need your feedback
The game was highly tested and this for several months by dedicated teams. However, each computer is “unique” due to its hardware components of course but above all, its software (every little software you install, uninstall, have to update etc.). This is something that we can’t reproduce of course and thus, many cases will have to be handled almost case by case. In order to be able to do it, we need more information directly from you.

Unfortunately, we identified that many players were trying to launch the game on computers that were not meeting minimum required specs.

In order to work on solutions for this kind of issue, today we need your precious inputs. Indeed, by sharing your feedback and logs, we will be able to better identify, reproduce and fix encountered issues. Even if we understand your frustration, we need today your best and most constructive inputs to make sure we don’t miss anything.

For instance, logs will give us the possibility to identify where/when issues appear and identify a potential explanation for them -which is most of the time impossible to “guess”-.

Why the Customer Support?
To really understand why we are pushing Customer Support for bug report it is necessary to have an overview of our bug treatment process. When you submit your feedback to the Customer Support, this input is translated into a ticket in our tools which will be transferred to the appropriate team after sorting. Tickets concerning the game will be directly integrated in our development team bug-tracking tool. Thus, this is the most efficient way to share your feedback for the game.

It may happen you don’t receive an immediate answer but don’t worry, as it can take some time to go through all tickets and answer them. But in the end all of them will be eventually addressed, sorted and put in our bug database.

Sharing constructive feedback on Customer Support
Common tips before starting:
If you are experiencing any issues related to the graphics or performance in the game, please make sure that you have installed the latest drivers for your graphics card. You can download them from the following websites:

• AMD: http://support.amd.com/en-us/download
• NVIDIA: http://www.nvidia.com/download/index.aspx

Please make sure that the game settings are appropriate to your PC configuration. You can find more information about the requirements HERE. Once done, please follow the section below that resembles your issue the closest.

Sharing logs
When contacting support we highly recommend you to attach following elements with your ticket (especially for crashes and connectivity issues):

• Game Logs

Where to find them: "$\Users\USERNAME\Documents\My Games\Might & Magic Heroes VII\MMH7Game\Logs\"

File to upload: “launcher_log.txt” à This file will be the one of your last launch of the game, if the issue appeared previously, please upload related log depending on log naming (date-hour).

• Uplay logs

Where to find them: Uplay install directory à "$\Ubisoft Game Launcher\logs\"

File to upload: “launcher_log.txt”

• Dxdiag

Please follow this tutorial for more information about DxDiag:
https://support.ubi.com/en-US/…-files/kA030000000emSbCAI
File to upload: “DxDiag.txt”

Direct link to customer support form:

• Crashes: If you encounter a crash when launching or playing the game please use following links
  
  
  • At Launch: HERE
  • In game: HERE
• Visual: If you encounter a graphical issue in your game, for example if the framerate seems low or the graphics do not appear correctly please click HERE.
• Audio: If you encounter a problem with your audio, for example if the sound is distorted or you are missing sounds please click HERE.
• Other Bugs: Please use this link for any other bug HERE
• Non listed issue: For all other feedback please do not hesitate to use this link HERE

Thank you very much in advance for your support Heroes, we are looking forward receiving your feedback.

The M&M team.

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Moin !

Irgendwie hatte ich mir zum Ende der Woche noch ein Update über den Patch erhofft, aber bislang gibts da nix. Dafür hat ein ein Limbic Mitarbeiter auf der Heroes Community Seite zumindest ein bisschen aus dem Nähkästchen geplaudert :

Zitat von gomaki

There is going to be some more solid Patch information coming out very shortly (cos i wrote it). What
can I tell you know though.

Patch is ETA early next week, though of course subject to change if some crazy wizard messes stuff up on weekend.
Well over 100 bugs/improvements in this first patch alone. These cover crashes, campaign blockers, GUI issues, Multiplayer Out of syncs, Save/load issues with scripting and a lot of Loca issues.

This is just one of many post release support patches. The more the community provides me feedback, game logs and save games the more we can put into these patches as well.

Afraid I can't go into more detail than that, but you wont be in the dark for too long.

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und :

Zitat von gomaki

AI turn times have massively been reduced! In your current version it's something like 6-7sec per hero per turn. So when they buy up 5+ heroes it can start to build up. Now it's something around 6-7 secs for the whole turn. It's a huge increase. Also the threat calculations have been tightened up a bit and the game gives ranged units a slightly higher value.

There's some more specifically for AI but off the top of my head this is what I can remember.

Klingt doch ganz gut oder ?